A great video on how if you don’t serve your customer the way they expect, they have the means to tell millions of people.

This is why companies need to understand that in the eyes of the consumer their business is not just a collection of departments, but one organization.  Furthermore, this illustrates why an organization has to really care about a customer and not just say so in their tag line.

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Posted by Malcolm on Thursday, July 9th, 2009 at 9:38 am
Filed Under Category: Consumer Goods
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